COVERARY Product Warranty
At COVERARY, to ensure customers can purchase and use our products with peace of mind, we offer several "special warranties" for customers who purchase from this site.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your account order history or in the shipping confirmation email.
｜Examples of Warranty Coverage
※The above are examples only. Please feel free to contact us if you have any other questions.
｜Application Conditions
Customers who have purchased on this site (https://coverary.com/) and have registered an account & newsletter subscription
※Account registration and newsletter membership are required to apply the warranty
※This warranty is limited to customers who purchased on this site, so the order number from this site is required
※Sale items are excluded
※We cannot handle warranty at the Hanshin Umeda Main Store COVERARY shop
◯ If you have not registered an account yet, you can register for free here
※Those who have registered an account will receive an email titled "Customer Account Confirmation" at the registered email address
※If you have any questions about account registration, please contact support
◯ About your eligible products
For genuine leather products, "genuine leather" is indicated in the purchase history or order confirmation email product title
Benefits only for COVERARY official site members
・Automatic extended warranty of +90 days for genuine leather items, +60 days for other items (vegan leather, clear cases, etc.)
・10% OFF coupon gift
New account registration is here
｜About Delivery Mistakes and Initial Defects
If by any chance there is a mistake on our part or an initial defect,
please contact support by email within one week after receiving the product with ① order number, ② name, and ③ details and images.
Please return the product with postage paid on delivery, and we will exchange it.
｜Returns and Exchanges for Customer Convenience
Customers bear round-trip shipping and handling fees; after return, exchange or refund will be made.
■ Handling fees
(1) From 1000 yen to less than 3000 yen ⇒ 500 yen
(2) From 3000 yen to less than 5000 yen ⇒ 1000 yen
(3) From 5000 yen to less than 7000 yen ⇒ 1500 yen
(4) 7000 yen and above ⇒ 2000 yen
※For customized products (decorations, initials, engravings, laser types, or other customizations), an additional 500 yen will be added to the above amounts.
※Wrapping fees are non-refundable.
｜Notes
At COVERARY, products using natural leather (genuine leather) cherish the natural wrinkles and scratches created by nature and value the original expression of the leather.
Therefore, natural scratches and wrinkles may be noticeable, but these are not covered by the warranty, so please understand.
※If judged as scratches or stains occurring during production, they are excluded from the product
Also, even for warranty-covered items, dirt or color changes from normal use, intentional damage, or damage due to careless handling are not covered by the warranty.
How to Contact Us
We will check if your case is covered by the warranty, so please contact support by email with ① order number, ② name, and ③ details and images of the damaged part.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your account order history or in the shipping confirmation email.
※Refunds other than our mistakes will be made after deducting shipping fees including mail fees
※Coupons are non-refundable, so please understand
※Application conditions and warranty contents may change without notice
｜FAQ
What is covered by the warranty?
Genuine leather items are covered for 180 days, vegan leather, clear cases, and other items for 90 days.
The period is calculated from the product shipping date.
What is the warranty coverage?
It applies when damage such as leather or edge peeling is judged to be caused by us.
Examples of warranty coverage: edge peeling, leather peeling, thread fraying, metal fittings coming off, etc.
What does the warranty cover?
After the customer returns the product, we will repair or exchange it (we cover round-trip shipping costs).
What about repairs outside warranty or period?
For damage caused by customers or repairs outside warranty/period, and for customers who want to use their items longer, we offer a repair service.
