COVERARY Product Warranty
At COVERARY, to ensure that customers can purchase and use our products with confidence, we offer several “special warranties” to customers who purchase from our website.
|Warranty details
| Product | Warranty period |
|---|---|
| Smartphone cases (genuine leather) | Up to “180 days” from product shipment |
| Smartphone cases (vegan leather・clear cases) | Up to “90 days” from product shipment |
| Accessories | Up to “90 days” from product shipment |
| Watch bands | Up to “90 days” from product shipment |
| iPad cases | Up to “90 days” from product shipment |
| Pet goods | Up to “90 days” from product shipment |
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your order history under My Account or in your shipping confirmation email.
◯Warranty coverage
・Initial defects (within one week of receiving the product)
・Damage such as peeling leather or edges when we determine that we are responsible
◯Warranty details
After you return the item to us, we will repair or replace it (we cover the round-trip shipping costs).
|Examples of covered issues
※The above are examples only. Please feel free to contact us if you have any other questions.
|Eligibility conditions
Customers who purchased from our website (https://coverary.com/) and are registered for the newsletter
※You must be a newsletter member when applying the warranty.
※You must register for the extended warranty within 90 days of purchase.
※As this warranty is limited to customers who purchased from our website, the order number from our website is required.
※Sale items are not eligible.
◯About eligible products
For genuine leather products, "genuine leather" is indicated in the product title in your purchase history and order confirmation email.
Benefits available only to COVERARY official website members
・Automatic extended warranty: +90 days for genuine leather items and +60 days for other items (vegan leather, clear cases, etc.)
・A 10% OFF coupon provided from 91 days after purchase
| Eligible items | Newsletter members | Non-members |
|---|---|---|
| Genuine leather items |
Up to 180 days ※A 10% OFF coupon will be provided after day 91. |
Up to 90 days |
| Other items (Vegan leather, clear cases, etc.) |
Up to 90 days | Up to 30 days |
|Incorrect delivery or initial defects
In the unlikely event of an error on our part or an initial defect, please contact us within one week of receiving the product via the Initial Defect Contact Form.
Please return the item freight collect, and we will exchange it.
|Returns and exchanges for customer convenience
As our products are made to order, we cannot accept cancellations or changes to order details (model, color, specifications, etc.) after the order has been confirmed. We apologize for the inconvenience and ask for your understanding.
|Handling of returns due to an unknown address or failure to accept delivery
If a package is returned to our store because the delivery address is unknown or for another reason, we will issue a refund after deducting the shipping fee and handling fee charged at the time of shipment.
■About fees
（１）1,000 yen or more but less than 3,000 yen ⇒ 500 yen
（２）3,000 yen or more but less than 5,000 yen ⇒ 1,000 yen
（３）5,000 yen or more but less than 7,000 yen ⇒ 1,500 yen
（４）7,000 yen or more but less than 10,000 yen ⇒ 2,000 yen
（５）10,000 yen or more but less than 13,000 yen ⇒ 2,500 yen
（６）13,000 yen or more ⇒ 3,000 yen
※Customized products (such as products with decorations or other separately requested customizations) will incur an additional 500 yen on top of the amounts above.
※Wrapping, D-rings, engraving, and laser option fees cannot be refunded.
|Notes
At COVERARY, for products made with natural leather (genuine leather), we value the wrinkles and scratches created by nature as much as possible and cherish the leather's original character.
As a result, natural scratches or wrinkles may be noticeable, but please note that these are not covered by the warranty.
※If we determine that scratches or stains occurred during production, we exclude the item from the product.
Even for items covered by the warranty, stains or color changes from normal use, as well as damage caused intentionally or through careless handling, are not covered.
How to contact us
Please contact us so that we can check whether your item is covered by the warranty.
①Order number
②Your name
③Images showing the details and damaged areas
Please include the above information and contact support by email.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your order history under My Account or in your shipping confirmation email.
※Refunds for reasons other than our error will be issued after deducting shipping costs, including mail-order shipping fees.
※Please note that coupon amounts are non-refundable.
※The eligibility conditions and warranty details are subject to change without notice.
|FAQ
What items are covered by the warranty?
The warranty period is 180 days for genuine leather items and 90 days for vegan leather, clear cases, and other items.
The period is calculated from the date the product was shipped.
What is covered by the warranty?
This applies when we determine that we are responsible for damage such as peeling leather or edges.
Examples of covered issues: peeling edges, peeling leather, frayed threads, detached hardware, and more.
What does the warranty cover?
After you return the item to us, we will repair or replace it (we cover the round-trip shipping costs).
What about repairs outside the warranty coverage or period?
To meet the needs of customers whose items have been damaged or who require repairs outside the warranty coverage or period, as well as customers who want to use their items for a long time, we offer a repair service.
