COVERARY Product Warranty
At COVERARY, to ensure that our customers can purchase and use our products with confidence, we offer several "special guarantees" to customers who make purchases on this site.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your order history in My Account or in the shipping confirmation email.
｜Example of warranty coverage
*The above is just an example. If you have any other questions, please feel free to contact us.
｜Applicable Conditions
Customers who have purchased on this site (https://coverary.com/) and have completed account & newsletter registration
*Account registration and newsletter membership are required when applying the warranty.
※For the warranty limited to customers who purchased on this site, the order number from this site is required.
◯ If you have not registered an account yet, you can register for free here.
※For those who have registered an account, an email with the subject "Confirmation of Your Customer Account" has been sent to your registered email address.
※If you have any questions about account registration, please contact Support.
◯About the products you are interested in
For genuine leather products, "genuine leather" is indicated in the purchase history and the product title in the order confirmation email.
Benefits exclusive to COVERARY official website members
- Automatic extended warranty of 90 days for genuine leather items, and 60 days for other items (vegan leather, clear cases, etc.)
・10% OFF coupon
・If the warranty is applied within the period, the warranty period will be reset
New account registration is here
｜About delivery errors and initial defects
In the unlikely event of any mistakes or initial defects on our part,
Please contact support by email within one week after the product arrives with ① your order number, ② your name, and ③ the details along with images.
Please return it with cash on delivery, and we will exchange it for you.
｜Regarding Returns and Exchanges Due to Customer Convenience
The customer will bear the round-trip shipping costs and fees, and after the return, an exchange or refund will be provided.
■About fees
(1) From 1000 yen to less than 3000 yen ⇒ 500 yen
(2) From 3,000 yen to less than 5,000 yen ⇒ 1,000 yen
(3) 5000 yen or more → 1500 yen
※Products that are customized (decorations, initials, engravings, laser types, or if separate customization has been requested) are basically not supported.
｜Notes
At COVERARY, products that use natural leather (genuine leather) cherish the wrinkles and scratches created by nature as much as possible, valuing the original expression of the leather.
Therefore, natural scratches and wrinkles may be noticeable, but please understand that they are not covered by the warranty.
※If it is determined that the scratches or dirt occurred during the manufacturing stage, they are excluded from the product.
Also, items covered by the warranty do not include stains or color changes due to normal use, or damage caused by intentional acts or careless handling.
How to contact us
We will confirm whether it is covered by the warranty.
① Order number
②Name
③ Images of the contents and damaged parts
Please include the details and contact support via email.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your order history in My Account or in the shipping confirmation email.
※Refunds other than those due to our company's mistake will be made after deducting shipping fees, including mail service charges.
*Please note that the coupon amount is non-refundable.
* Terms of application and warranty contents are subject to change without notice
｜FAQ
What is covered by the warranty?
Genuine leather items have a 180-day period, while vegan leather, clear cases, and other items have a 90-day period.
The period is calculated starting from the product shipping date.
What is the warranty coverage?
This applies when it is determined that the cause lies with our company due to damage such as leather or edge peeling.
Examples of warranty coverage: edge peeling, leather peeling, thread fraying, metal fittings coming off, etc.
What is the warranty?
After the customer returns the item, we will repair or replace it (round-trip shipping costs will be borne by our company). After repair or replacement, the warranty period will be reset, and an additional 90 or 180 days of warranty will apply.
What about repairs that are not covered by warranty/out of warranty period?
We offer a repair service to meet the needs of customers who have damaged items, repairs not covered by warranty or outside the warranty period, and customers who want to use their items for a long time.
