COVERARY Product Warranty
At COVERARY, we offer several "special warranties" to customers who purchase from this site so that our customers can purchase and use our products with peace of mind.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your order history in My Account or in the shipping completion email.
｜Example of warranty scope
*The above is just an example. If you have any questions, please feel free to contact us.
｜適用条件
Customers who have purchased from our website ( https://coverary.com/ ) and have an account and registered for the e-mail newsletter
*You must register an account and be a newsletter member to apply for the warranty.
*This site's order number is required as this guarantee is limited to customers who purchase from this site.
If you haven't registered yet, you can register for free here
*If you have registered an account, an email will be sent to your registered email address with the subject line "Customer Account Confirmation".
If you have any questions about registering an account, please contact support.
◯About the products you are eligible for
For genuine leather products, the word "genuine leather" will be written in the product title in your purchase history or order confirmation email.
COVERARY Official Website Members Only Benefits
・Automatic extended warranty for genuine leather items + 90 days, other items (vegan leather, clear cases, etc.) + 60 days
・10% OFF coupon
・If the warranty is applied within the period, the warranty period will be reset.
Register a new account here
｜About delivery errors and initial defects
In the unlikely event that there is a mistake on our part or an initial defect,
Please contact support by email within one week of receiving the product with the following information: 1) Order number, 2) Name, 3) Contents and image.
Please send it back to us and we will exchange it.
｜About returns and exchanges for customer convenience
You will be responsible for the round-trip shipping costs and handling fees, and we will exchange or refund the item after you return it.
■About fees
(1) 1,000 yen or more but less than 3,000 yen ⇒ 500 yen
(2) From 3,000 yen to less than 5,000 yen ⇒ 1,000 yen
(3) 5,000 yen or more ⇒ 1,500 yen
*Customized products (deco, initials, engravings, lasers, and other customizations) are generally not available.
｜注意事項
At COVERARY, we take care of the natural wrinkles and scratches of our products using natural leather (genuine leather) as much as possible, preserving the original expression of the leather.
Therefore, natural scratches and wrinkles may be noticeable, but please note that they are not covered by the warranty.
*If we determine that the scratches or stains occurred during the manufacturing process, we will remove them from the product.
Additionally, items covered by the warranty are not covered by the warranty if they become dirty or change in color due to normal use, or if they are damaged due to intentional or careless handling.
How to contact us
We will check whether it is covered by the warranty.
① Order number
②Name
③ Images of the contents and damaged parts
Please contact support by email with the above information.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your order history in My Account or in the shipping completion email.
*Refunds for reasons other than our mistake will be subject to the deduction of shipping costs, including mail delivery.
*Please note that the coupon amount will not be refunded.
*Applicable conditions and warranty details are subject to change without notice.
｜FAQ
What is covered by the warranty?
Genuine leather items are covered for 180 days, and vegan leather, clear cases and other items are covered for 90 days.
The period is calculated from the date of shipment.
What is the warranty coverage?
This will only occur if we determine that the damage is due to our company, such as peeling of the leather or edges.
Examples of what is covered by the warranty: peeling edges, peeling leather, frayed threads, detached metal fittings, etc.
What is the warranty?
Once the product is returned by the customer, we will repair or replace it (we will cover the return shipping costs). After repair or replacement, the warranty period will be reset and an additional 90-day or 180-day warranty will apply.
What about repairs that are not covered by warranty/out of warranty period?
We offer repair services to meet the needs of customers who want to use their items for a long time, as well as for repairs for items damaged by the customer or outside the warranty period.
