COVERARY Product Warranty
At COVERARY, to ensure customers can purchase and use with peace of mind, we offer several "special warranties" for customers who purchase on this site.
｜Warranty details
| Products | Warranty period |
|---|---|
| Smartphone cases (genuine leather) | Up to "180 days" from product shipment |
| Smartphone cases (vegan leather, clear cases) | Up to "90 days" from product shipment |
| Accessories | Up to "90 days" from product shipment |
| Watch bands | Up to "90 days" from product shipment |
| iPad cases | Up to "90 days" from product shipment |
| Pet goods | Up to "90 days" from product shipment |
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your account order history or in the shipping confirmation email.
◯ Warranty coverage
・Initial defects (within one week of product arrival)
・If damage such as leather or edge peeling is judged to be caused by us
◯ Warranty details
After return from the customer, repair or replacement (round-trip shipping cost borne by us)
｜Examples of warranty coverage
*The above are examples. Please feel free to contact us if you have any other questions.
｜Application Conditions
Customers who purchased on this site (https://coverary.com/) and have completed account & newsletter registration
*Account registration and newsletter membership are required to apply the warranty
*This warranty is limited to customers who purchased on this site, so the order number from this site is required
*Sale items are excluded
◯ If you have not registered an account yet, you can register for free here
*For those who registered an account, an email titled "Confirmation of Your Account" has been sent to your registered email address
*If you have questions about account registration, please contact Support
◯ About your eligible products
For genuine leather products, "Genuine Leather" is indicated in the purchase history or order confirmation email product title
Benefits exclusive to COVERARY official site members
・Automatic extended warranty of 90 days for genuine leather items and 60 days for other items (vegan leather, clear cases, etc.)
・Issuance of a 10% OFF coupon after 91 days from purchase
New account registration is here
| Eligible items | Account registration & newsletter members | Non-members |
|---|---|---|
| Genuine leather items |
Up to 180 days *After 91 days, a 10% OFF coupon will be issued |
Up to 90 days |
| Other items (Vegan leather, clear cases, etc.) |
Up to 90 days | Up to 30 days |
｜About Delivery Mistakes and Initial Defects
If there is any mistake on our part or initial defects, please contact us within one week of product arrival via the Initial Defect Contact Form.
Please return the item cash on delivery, and we will exchange it.
｜Returns and exchanges due to customer convenience
Since our products are made to order, cancellations or changes (model/color/specifications, etc.) after order confirmation cannot be accepted. We appreciate your understanding in advance.
｜Handling of returns due to unknown address or refusal to receive
If the package is returned to us due to an unknown delivery address, the refund will be made after deducting the shipping and handling fees from the original shipping cost.
■ About fees
(1) 1,000 yen to less than 3,000 yen ⇒ 500 yen
(2) 3,000 yen to less than 5,000 yen ⇒ 1,000 yen
(3) 5,000 yen to less than 7,000 yen ⇒ 1,500 yen
(4) 7,000 yen to less than 10,000 yen ⇒ 2,000 yen
(5) 10,000 yen to less than 13,000 yen ⇒ 2,500 yen
(6) 13,000 yen and above ⇒ 3,000 yen
* Customized products (such as decorations or other customizations) will incur an additional 500 yen on the above amounts.
* Wrapping, D-rings, engravings, and laser option fees are non-refundable.
｜Notes
At COVERARY, for products using genuine leather, we cherish the natural wrinkles and scratches created by nature and value the original expression of the leather as much as possible.
Therefore, natural scratches or wrinkles may be noticeable, but these are not covered by the warranty. Thank you for your understanding.
* Scratches or stains determined to have occurred during production are excluded from the product.
Also, items covered by the warranty do not cover stains or color changes from normal use, or damage caused intentionally or by careless handling.
How to contact us
We will check if it is covered by the warranty.
① Order number
② Your name
③ Images of the content and damaged parts
Please contact support by email with the above information.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your account order history or in the shipping confirmation email.
* Refunds other than our mistakes will be made after deducting shipping costs, including mail fees.
* Please note that coupon amounts are non-refundable.
* Warranty conditions and coverage may change without notice.
｜FAQ
What items are covered by the warranty?
180 days for genuine leather items, 90 days for vegan leather, clear cases, and other items.
The period is calculated from the product shipping date.
What is the warranty coverage?
This applies when we determine that the cause of damage such as leather or edge peeling is our responsibility.
Examples of warranty coverage: edge peeling, leather peeling, thread fraying, hardware detachment, etc.
What does the warranty cover?
After the customer returns the item, we will repair or replace it (round-trip shipping costs are covered by us).
What about repairs outside the warranty coverage/period?
We offer a repair service to meet the needs of customers who want to use their items for a long time, including repairs for damage caused by customers or repairs outside the warranty coverage/period.
