COVERARY Product Warranty
At COVERARY, to ensure our customers can purchase and use our products with peace of mind, we offer several "special guarantees" for customers who purchase from this site.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your account order history or in the shipping confirmation email.
｜Examples of Warranty Coverage
※The above are examples only. If you have any other questions, please feel free to contact us.
｜Eligibility Conditions
Customers who have purchased from this site (https://coverary.com/) and have registered an account & newsletter subscription
※Account registration and newsletter membership are required to apply the warranty
※This warranty is limited to customers who purchased from this site, so the order number from this site is required
※Sale items are excluded
※The COVERARY shop at Hanshin Umeda Main Store cannot handle warranty claims
◯ If you have not registered an account yet, you can register for free here
※After registering an account, you will receive an email titled "Customer Account Confirmation" at your registered email address
※If you have any questions about account registration, please contact Support
◯ About your eligible products
For genuine leather products, the product title in your purchase history or order confirmation email will include "Genuine Leather"
Exclusive Benefits for COVERARY Official Site Members
・Automatic extended warranty of +90 days for genuine leather items, +60 days for other items (vegan leather, clear cases, etc.)
・10% OFF coupon issuance
New account registration is available here
｜Regarding Delivery Errors and Initial Defects
If there is any mistake on our part or initial defects,
please contact support by email within one week after receiving the product with ① your order number, ② your name, and ③ details and images.
We will accept returns with postage paid on delivery and exchange the product.
｜Returns and Exchanges Due to Customer Convenience
Customers are responsible for round-trip shipping and handling fees; after return, exchange or refund will be processed.
■ Handling fees
（1）From 1,000 yen to less than 3,000 yen ⇒ 500 yen
（2）From 3,000 yen to less than 5,000 yen ⇒ 1,000 yen
（3）From 5,000 yen to less than 7,000 yen ⇒ 1,500 yen
（4）From 7,000 yen to less than 10,000 yen ⇒ 2,000 yen
（5）From 10,000 yen to less than 13,000 yen ⇒ 2,500 yen
（6）13,000 yen and above ⇒ 3,000 yen
※For customized products (decorations, initials, engravings, laser work, or other customizations), an additional 500 yen will be added to the above fees.
※Wrapping fees are non-refundable.
｜Notes
At COVERARY, for products using natural leather (genuine leather), we cherish the natural wrinkles and scratches created by nature and value the original expression of the leather.
Therefore, natural scratches and wrinkles may be noticeable, but these are not covered by the warranty. Thank you for your understanding.
※If scratches or stains are judged to have occurred during the manufacturing process, they are excluded from the product.
Also, even for warranty-covered items, dirt or color changes from normal use, intentional damage, or damage due to careless handling are not covered by the warranty.
How to Contact Us
To confirm if your case is covered by the warranty, please email support with
① your order number
② your name
③ details and images of the damaged part.
We will respond by email.
The warranty period is calculated from the shipping date. You can check your order number and shipping date in your account order history or in the shipping confirmation email.
※Refunds other than for our mistakes will be made after deducting shipping fees including mail fees.
※Coupon amounts are non-refundable.
※Eligibility conditions and warranty contents may change without notice.
｜FAQ
What is covered by the warranty?
Genuine leather items are covered for 180 days, vegan leather, clear cases, and other items for 90 days.
The period is calculated from the product shipping date.
What is the scope of the warranty?
It covers damage such as peeling of leather edges when it is determined to be caused by us.
Examples of warranty coverage: peeling of edges, leather peeling, thread fraying, metal fittings coming off, etc.
What does the warranty cover?
After the customer returns the product, we will repair or exchange it (we cover round-trip shipping costs).
What about repairs outside the warranty or after the warranty period?
For damage caused by the customer or repairs outside the warranty/period, and for customers who want to use their items longer, we offer a repair service.
