COVERARY Product Warranty
At COVERARY, to ensure our customers can purchase and use our products with peace of mind, we offer several "special guarantees" for customers who buy from this site.
The guarantee period is calculated from the shipping date. You can check your order number and shipping date in your account order history or in the shipping confirmation email.
｜Examples of Guarantee Coverage
※The above are examples only. Please feel free to contact us if you have any other questions.
｜Conditions for Application
Customers who have purchased from this site (https://coverary.com/) and have registered an account & newsletter subscription
※Account registration and newsletter membership are required when applying the guarantee
※This guarantee is limited to customers who purchased from this site, so the order number from this site is required
※Sale items are excluded
※We cannot respond to requests at the Hanshin Umeda Main Store COVERARY shop
◯ If you have not yet registered an account, you can register for free here
※After registering an account, an email titled "Customer Account Confirmation" will be sent to your registered email address
※If you have any questions about account registration, please contact support
◯ About your eligible products
For genuine leather products, the product title in your purchase history or order confirmation email will include "genuine leather".
Benefits only for COVERARY official site members
・Automatic extended guarantee of +90 days for genuine leather items, +60 days for other items (vegan leather, clear cases, etc.)
・Issuance of a 10% OFF coupon
New account registration is available here
｜Regarding Delivery Errors and Initial Defects
If by any chance there is a mistake on our part or an initial defect,
please contact support by email within one week after receiving the product with ① your order number, ② your name, and ③ details and images of the issue.
We will accept returns with postage paid and will exchange the product.
｜Returns and Exchanges Due to Customer Convenience
Our products are made to order, so cancellations or changes (model/color/specifications, etc.) after order confirmation cannot be accepted. We appreciate your understanding in advance.
｜Handling of Returns Due to Unknown Address or Refusal to Accept
If the package is returned to us due to an unknown delivery address or refusal to accept, we will refund the amount after deducting the shipping fee and handling charges from the shipping.
■ Handling charges
(1) From 1,000 yen to less than 3,000 yen ⇒ 500 yen
(2) From 3,000 yen to less than 5,000 yen ⇒ 1,000 yen
(3) From 5,000 yen to less than 7,000 yen ⇒ 1,500 yen
(4) From 7,000 yen to less than 10,000 yen ⇒ 2,000 yen
(5) From 10,000 yen to less than 13,000 yen ⇒ 2,500 yen
(6) 13,000 yen and above ⇒ 3,000 yen
※For customized products (such as decorations or other customizations), an additional 500 yen will be added to the above amounts.
※Wrapping, D-rings, engraving, and laser option fees are non-refundable.
｜Notes
At COVERARY, for products using natural leather (genuine leather), we cherish the natural wrinkles and scratches created by nature and value the original expression of the leather.
Therefore, natural scratches and wrinkles may be noticeable, but these are not covered by the guarantee. Thank you for your understanding.
※If scratches or stains are judged to have occurred during the production process, they are excluded from the product.
Also, even for items covered by the guarantee, dirt or color changes from normal use, damage caused intentionally or by careless handling are not covered by the guarantee.
How to Contact Us
To confirm whether your case is covered by the guarantee, please contact support by email with ① your order number, ② your name, and ③ details and images of the damaged part.
The guarantee period is calculated from the shipping date. You can check your order number and shipping date in your account order history or in the shipping confirmation email.
※Refunds other than those due to our mistake will be made after deducting shipping fees including mail charges.
※Coupon amounts are non-refundable, thank you for your understanding.
※Conditions and guarantee contents may change without notice.
｜FAQ
What is covered by the guarantee?
Genuine leather items are covered for 180 days, vegan leather, clear cases, and other items for 90 days.
The period is calculated from the product shipping date.
What is the scope of the guarantee?
It covers damage such as peeling of edges or leather when it is judged to be caused by us.
Examples of guarantee coverage: edge peeling, leather peeling, thread fraying, metal fittings coming off, etc.
What does the guarantee cover?
After the customer returns the product, we will repair or exchange it (we bear the round-trip shipping costs).
What about repairs outside the guarantee or after the period?
For damage caused by the customer or repairs outside the guarantee or period, and for customers who wish to use their items for a long time, we offer a repair service.
