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Is your order information correct?

※There have been many orders with incorrect model selections or forgotten model choices.
Since each item is made to order, we cannot accept changes or cancellations after the order is completed. Please be careful not to make any mistakes.

For customers shipping overseas:
※Depending on customs conditions, you may be required to pay customs duties.

U.S. customers:
*Import duties/taxes may apply on delivery. We recommend checking your local customs rules before ordering.

* Customers who wish to receive a receipt can download it from the order confirmation email.

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Inquiry

Inquiries are handled during the following hours.
Due to a high volume of inquiries, we will review your message and respond by email within 5 business days.

For product-related inquiries, please include the product URL or the product number located below the product title for smoother assistance.

Monday to Friday
10:00 AM – 1:00 PM / 2:00 PM – 4:00 PM

※ Inquiries received after 4:00 PM and on weekends or public holidays will be processed on the next business day.

Please note that depending on the content of your inquiry, it may take some time to respond.

For frequently asked questions, please visit here.
For product warranty information, please visit here.

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Inquiry