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※We have received a large number of orders with the wrong device model selected or no device model selected.
As this product is made to order, changes or cancellations cannot be made after ordering. Please be careful to select the correct device model.

International shipping: Customs duties may apply.
U.S. customers: Import duties/taxes may apply on delivery.

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Saturday, September 19 - Wednesday, September 23 will be our autumn holiday period.
We will continue accepting orders 24 hours a day during the holiday period, but inquiries will be answered in sequence starting Thursday, September 24.
Some products may be shipped during the holiday period, so we cannot accept cancellations or changes after an order has been placed.   

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*Customers who require a receipt can download one from the order confirmation email.

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Inquiry

Inquiries are handled during the following hours.
Due to a high volume of inquiries, we will review your message and respond by email within 5 business days.

For product-related inquiries, please include the product URL or the product number located below the product title for smoother assistance.

Monday to Friday
10:00 AM – 1:00 PM / 2:00 PM – 4:00 PM

※ Inquiries received after 4:00 PM and on weekends or public holidays will be processed on the next business day.

Please note that depending on the content of your inquiry, it may take some time to respond.

For frequently asked questions, please visit here.
For product warranty information, please visit here.

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