User Guide
We have summarized how to use it for first-time customers.
Enjoy shopping at the COVERARY online store.
MENU
Order Method
1) Add products to the cart
Select color, model, etc., and click "Add to Cart".
2) Check the items in the cart
Please check that there are no mistakes in the ordered products and click "Proceed to Checkout".
If you have any other requests, please write them in the remarks column.
3) Enter customer information
You can use "Easy payment" to skip entering address and payment method, or
Enter "Contact (email address)" and "Delivery address", then select "Shipping method".
4) Select a payment method
Please select your desired "payment method".
If the billing address is different, please check "Use a different billing address" and enter it.
After confirming the details, click "Pay now" to complete your order.
[1] About spam mail settings
Please set to receive <info@coverary.com>.
The payment number for convenience store payments will be sent from below.
・<@komoju.com>
・<@degica.com>
Payment methods
Various credit card payments, PayPal, convenience store payments, smartphone payments, You can use deferred payment (Paidy) and others.
About credit card payments
[1] Credit cards you can use
VISA, MasterCard, JCB, American Express,
Shop Pay, Apple Pay, Google Pay
[Payment installments]
1 time
* All information on this site uses a security system called SSL, All your important credit card and order information is transmitted encrypted.
About PayPal
You can shop using the credit card information and shipping address registered with PayPal. Please log in from the PayPal button at the time of purchase.
Delivery date & shipping fee
Delivery date and time
The number of days until shipping varies depending on the ordered product.
The estimated shipping days(within Japan) are listed on each product page, so please check.
*If you purchase multiple products, shipping will be based on the product with the longest Estimated shipping days(within Japan).
*If there is a significant delay from the estimated shipping days(within Japan) due to order congestion, we will contact you separately by email.
About shipping fees
Free shipping by mail service
*Some products are excluded.
Returns and exchanges
Returns and exchanges due to our fault
We take every care with product quality and shipping, but if you receive a "defective product such as dirt or damage" or a "product different from your order," please contact us by email within 7 days of product arrival.
We will promptly respond with "exchange" or "refund."
Returns and exchanges due to customer reasons
Due to the nature of made-to-order products, returns and exchanges for incorrect orders are basically not accepted. Please be sure to check your order details when placing an order.
However, if conditions are met, the COVERARY product warranty will apply.
For other returns and exchanges, please check here.
Business hours
Orders are accepted 24 hours a day.
Inquiries will be handled during the hours below.
Monday to Friday
will be handled between 10:00–13:00 / 14:00–16:00
*Inquiries received after 16:00 and on weekends and holidays,
and we consider it received on the next business day.
Depending on the inquiry content, it may take some days to reply,
Thank you for your understanding.
*We do not provide support by phone. Please contact us by email.
Frequently asked questions
To the frequently asked questions page
📚Related feature articles
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Frequently asked questions
└ Points to check before contacting us. -
Convenient ways to use the site search bar
└ Introducing search techniques to quickly find products. -
Easy ways to find the product you want
└ Explanation on how to use categories and filter functions. -
How to check the model [Android edition]
└ How to check the Android device model with images. -
How to check the model [iPhone edition]
└ How to check the iPhone model number with images.
