User Guide
We have put together a guide on how to use the service for first-time customers.
Enjoy shopping at the COVERARY online store.
How to order
1) Add the product to your cart
Select your color and model and click "Add to Cart" or "Buy Now."
2) Check the items in your cart
Please check that the items you are ordering are correct and then click "Proceed to Checkout".
If you have any requests for receipts or anything else, please write them in the comments section.
3) Enter your customer information
Please use "Express Checkout" which allows you to skip entering address and payment method, or enter "email address" and "shipping address" and click "Proceed to select shipping method".
4) Select your shipping method
Select your shipping method and click "Proceed to payment."
5) Select your payment method
Choose your preferred payment method.
If the billing address is different, please enter "Use a different billing address."
After checking the details, click the "Pay Now" button to complete your order.
[About spam email settings]
Please note that your email may be blocked or classified as spam.
<info@coverary.com>を受信設定してください。
The payment number for convenience store payment will be sent from the following address. If this applies to you, please add this address to your receiving settings.
・<@komoju.com>
・<@degica.com>
Payment
You can use various credit card payments, PayPal, Amazon Pay, convenience store payment, smartphone payment, deferred payment (Payday), etc.
Credit card payments
[Types of credit cards accepted]
VISA, MasterCard, JCB, American Express, Shop Pay, Apple Pay, Google Pay
[Number of payments]
1 time
*All information on this site uses a security system called SSL, and all of your important credit card information and order information is encrypted before being sent.
About PayPal
You can shop using the credit card information and shipping address information registered with PayPal. Please log in using the PayPal button when making a purchase.
About Pay Later
This is a lump-sum payment service for the following month provided by the payment service company Paidy. You can pay the charges in one lump sum the month after use. Please check here for how to use it and here for fees.
Delivery date and shipping fee
Delivery date and time
Shipping times vary depending on the items you order.
Please check the estimated shipping date on each product page.
*If you purchase multiple items, they will be shipped according to the item with the longest expected shipping date.
*If your order will be significantly delayed from the scheduled date due to a high volume of orders, we will notify you via a separate email.
about shipping cost
Free shipping by mail
*Some products are not eligible.
Returns and Exchanges
Returns and exchanges due to defects on our part
We take every possible measure to ensure the quality and delivery of our products, but if you receive a defective product that is dirty or damaged, or a product that is different from what you ordered, please contact us by email within 7 days of receiving the product. Thank you.
We will promptly respond with an exchange or refund.
Returns and exchanges due to customer convenience
Due to the nature of made-to-order products, we cannot accept returns or exchanges in the case of incorrect ordering. Please be sure to check the order details before placing your order. However, if the conditions are met, the product warranty will apply.
Please see here for other return and exchange information.
business hours
We accept orders 24 hours a day.
We will respond to your inquiries during the following hours:
Monday to Friday
10:00～13:00 / 14:00～16:00
*Inquiries received after 16:00 or on Saturdays, Sundays, and public holidays will be answered on the next business day.
Please note that it may take some time for us to reply depending on the content of your inquiry.
*Due to the coronavirus, we are currently not accepting phone calls, so please contact us by email.
FAQ
Go to FAQ page
