Our products are made to order, so they will be produced after we confirm your payment. The number of days until shipment varies depending on the item you ordered, so please check each product page.
This is listed below [Add to Cart].
*Reference point
If your orders are busy or the materials are delayed, it may take more time than the above.
FAQ
About orders
About the number of days until delivery
I haven't received the email
After confirming your order and registering an account, we will send you an automatic email.
If you don't receive the email, the following may be the cause:
・There is an error in the email address you registered
・Reception settings for your email server and email software (spam settings, etc.)
・Order not completed
We apologize for the inconvenience, but please check your email reception settings before contacting us.
Are gifts available?
Products where gift options can be selected on each product page are available for gifts. About the types of gift optionsHere。
Ordered item not received
If the ordered item does not arrive even after the delivery date has passed, there are possible reasons for the following:
Once we confirm any defects, we will send you an email to confirm the confirmation.
If you do not contact us within the deadline stated in the email, we will cancel your order.
・Incomplete shipping address
・Model not selected
・Notice of delayed arrival
Process from order to shipping
Order
↓
Automatic email
↓
Production
↓
Product shipping and shipping completion email
Applying coupon codes and gift codes
You can enter coupon codes and gift codes on the cart screen after adding the product to your cart, or on the next screen when you press the "Proceed to cash register" button.
- If the coupon does not reflect properly due to a coupon-only link, etc., we apologize for the inconvenience.Regular pagePlease access and enter the coupon directly.
- If you have already paid, the discount cannot be applied due to the system, so you can cancel your order and place your order again, or use it for the next time you place your order. If you have any questions about what you have entered, please contact us in advance.
- Multiple coupons cannot be used in conjunction. You can use only one coupon per order.
About the product
Where are you making it?
All products are manufactured, inspected and packaged in Japan (in-house).
Some synthetic leather products (vegan products) are manufactured overseas, and the remaining products are manufactured, inspected and packaged in Japan (in-house).
Can I choose the colour of the base case?
There are two base cases, clear and black, but customers do not choose this as this may vary depending on the model and stock availability.
If you would like to purchase this product, we will prioritize production if it is in stock, so please specify the desired color (black or clear) in the notes section. *We may not be able to meet your request. Please understand this in advance.
If you would like to check the current inventory, please let us know the product, model, and case color you would like.
About the side buttons of the plastic case
The rear case is also covered to protect the side buttons. We apologize, but we cannot choose to make it as it will vary depending on the arrival date and model of the plastic case. You can press it firmly even on top of the cover, so we would be very fortunate if you can continue using it like this.
About the corners of the rear case
When rolling the fabric, the following wrinkles may occur, but this is a good product.
Can I charge the case while it's on?
Depending on your model or charger, it may not be possible to charge the device. In that case, the case will be removed before charging.
For wireless chargers, please refer to the page below for information on whether or not they are compatible.
[iPhone Series] Smartphone Case Installation Verification
Types of Italian cowhide
Currently, the main types of Italian cowhide leather we carry are adult cows.
Compatible models
ThisCompatible models list pagePlease see
About the strap hole on the back product
Our company produces all of the products on the back without strap holes. If you would like additional options for a snap hook or D ring other than products with straps, you can select an option as a metal fitting option. Also, if you do not have any options, please add the options on the page below to the same cart and place your order.https://coverary.com/products/100065387
About beltless type notebook
No magnets are used in the notebook.
Product delivery information
Shipping methods and fees (in Japan)
For trackable mail delivery
Free shipping will be delivered by mail. You cannot choose the delivery company. It can be tracked using a tracking number, but there is no guarantee. Since the item will be sent to the post box at the delivery address, we cannot accommodate requests other than specifying a date and time or posting. Please note that if the nameplate at the delivery address is different from the address, we cannot deliver the item.
In the case of courier delivery
Shipping fee of 690 yen will be delivered by Yamato Transport or Japan Post. You cannot choose the delivery company. The delivery person will come directly to deliver the item. *If you are not at home, a postal slip will be left in your mailbox, so please check before requesting redelivery. If the item is returned to our store in a long period of time, you will be responsible for the round-trip shipping fee (actual cost).Free shipping on purchases over 3,980 yenThat's what happens.
Shipping methods and fees (overseas)
Shipping method
Small Packet / Tracking available
*Shipping will be from Japan.
postage
Asia - ¥1,100
Europe, Oceania, North America, Central America, Middle East - ¥1,500
Other parts of the world - ¥2,100
Currently, in Europe, we are offering free shipping on purchases over 6,500 yen!
*Shipping costs will be automatically calculated after entering the delivery address at checkout. Please check.
Specify delivery date time
I am very sorry. We currently do not accept delivery dates or times.
Customs and import taxes for overseas shipping
Due to customs regulations in the country of delivery, customs duties and import taxes may be imposed on the items you purchase. We apologize for the inconvenience, but please be aware that these costs are borne by the buyer and we cannot provide exemptions or refunds. We cannot control customs duties at our own discretion, so we ask that you understand in advance before placing your order.
About payment
Payment methods
Various credit card payments, PayPal, convenience store payments, smartphone payments, and later payments (Paidy), etc. are available.
About credit card payment
[Types of credit cards available] VISA, MasterCard, JCB, American Express, Shop Pay, Apple Pay, Google Pay
[Number of payments] 1 time
*All information on this site uses a security system called SSL, and all your important credit card information and order information will be sent encrypted.
About PayPal
You can shop using your credit card information and shipping address information registered with PayPal. When making a purchase, you will need to log in using the PayPal button.
Regarding Payment (Paid)
This is a bulk payment service for the next month provided by payment service company Paidy. You can pay the payment in bulk the month after use. How to use itHere, regarding feesHerePlease check.
*Payment methods may vary depending on the situation
About receipts and delivery notes
If you would like a receipt, delivery note, etc., please fill in the notes section when placing your order. (Please let us know the address you would like and the notes you wish to write.) If you do not fill in the notes section when placing your order and contact us separately, the item will be shipped separately, so please bear the cost of sending a receipt, etc. *If you use points or coupons, the item will be issued at the amount after use.
Returns and Exchanges
The product you received is damaged or defective, or you received a product that is different from the order you ordered.
We will provide you with information regarding returns, exchanges, and resends, so please contact us by email.
Email: info@coverary.com
When contacting us, please include your order number and name of the person placing the order.
We cannot accommodate your order if you return the product without contacting us. Thank you for your understanding in advance.
others
About corporate customers and collaborations
For corporate customers, collaborations, etc., please contact ussupportPlease contact us.