Frequently Asked Questions
Thank you for always visiting our store.
Regarding inquiries about shopping that customers frequently ask, our customer support representatives will answer frequently asked questions.
Regarding inquiries about shopping that customers frequently ask, our customer support representatives will answer frequently asked questions.
1. About the timing from order to shipment
We often receive inquiries such as "When will it be shipped?" or "When will it arrive?" after ordering.
Our products are made to order, so we start production after receiving your order and then ship. Therefore, it takes some time until delivery.
You can check the estimated shipping time on the product page.
Here is how to check
Our products are made to order, so we start production after receiving your order and then ship. Therefore, it takes some time until delivery.
You can check the estimated shipping time on the product page.
Here is how to check
Press [About this product] at the bottom of the product page of your order
![Press [About this product] at the bottom of the product page of your order](https://cdn.shopify.com/s/files/1/0344/6879/0410/files/customer_faq_2512_02.jpg?v=1765164628)
Estimated shipping days(within Japan) will be displayed.
Example: If it says "Estimated shipping days(within Japan) in 3 to 7 business days (closed on weekends and holidays)," and you place an order (payment completed) on Monday, the shipment will be made within 7 business days excluding weekends and holidays, starting from the next business day (Tuesday).
Example: If it says "Estimated shipping days(within Japan) in 3 to 7 business days (closed on weekends and holidays)," and you place an order (payment completed) on Monday, the shipment will be made within 7 business days excluding weekends and holidays, starting from the next business day (Tuesday).
2. How to use coupon codes and gift codes
Please enter the coupon codes and gift codes issued by our store at the time of order.
Enter the coupon code or gift code in the "Enter coupon code/gift code" field on the shopping cart screen and press the [Apply] button to get a discount.
Enter the coupon code or gift code in the "Enter coupon code/gift code" field on the shopping cart screen and press the [Apply] button to get a discount.
* Codes cannot be applied after ordering
* Multiple codes cannot be used simultaneously
* Multiple codes cannot be used simultaneously
3. About issuing receipts
In the automatically sent "Order Confirmation Email" after your order, there is a "Download Receipt" button. Please download and use it from there.
We hope this will be helpful so you can enjoy shopping comfortably.
