Initial Defect Report Form

If you receive a defective product or an item different from your order, we will check the condition of the product and respond with an exchange or refund.
Please contact us using the form below, as we will first assess the situation based on the images you provide.

Please note that the following are considered acceptable conditions:
・Natural wrinkles in leather or fabric
・Light wrinkles on corners
・Individual differences characteristic of handmade items
・Color unevenness that does not affect use

｜Important Notes

・Shipping and handling fees for initial defects will be covered by our store.
・We will respond within 5 business days after you contact us.
* If you do not receive an email from us within 5 business days, please check your email settings to ensure our messages are not blocked,
and also check your spam or junk mail folder.
If you still do not receive our email, please contact us again.
・Please refrain from returning items before receiving instructions from us.

For frequently asked questions, please visit here.