We have made improvements based on customer feedback.
At COVERARY, we work daily on improvements based on customer reviews and feedback (on products, quality, sales methods, usage, etc.), and we refer to a wide range of customer voices.
Peeling of case cover
Smartphone cases that combine genuine leather or vegan leather with plastic materials address the common customer requests to "improve adhesion" and "deliver faster." By reviewing the adhesion method and eliminating inconsistencies caused by individual makers, we strive to create better products.
For details on improvements to the adhesion method, please check here.
Margin of folio cover
To accommodate various smartphone sizes, we offer seven sizes of folio covers, allowing you to choose the size that best fits your model. Previously, there were five sizes, and we sometimes received feedback about the margin size, but now we can deliver sizes that fit better.
At our store, we consider "a slightly extra margin" as ideal to protect the smartphone body when dropped.
Camera area hole drilling
Previously, we produced camera holes for the rear cameras, which differ in shape depending on the smartphone model, using only a few patterns. We have improved to fit the shape of each model, and now we drill camera holes tailored to almost all smartphone models.
Delivery time
Since most products are made-to-order after receiving your order, it takes some time for delivery. Previously, some production was outsourced to partner factories, which sometimes caused significant delays from order to delivery, but we have changed to a system where most products are made in-house and are gradually improving the shipping times.
We will continue to aim to improve our services by referring to customer feedback.
If you have any comments, please contact us here.
Collaboration
